314,516 active users
So many questions come here, you won't need to search for answers.
cv99 Support and cv99 Contact in one place
Dhaka and the rest of Bangladesh users get quick help here for bKash, Nagad, Rocket and app problems; there are separate support paths.
Download the cv99 App View Help Center
Why is cv99 Support different in Bangladesh
60,607 opinions
Most messages about app and login issues, small ones, are quick.
4.2/5 average rating
Help is easy to get, so many return directly; talking more helps.
99.2% uptime
Support page stays open; during emergencies, routine isn't disrupted.
Region-based support hours
Dhaka
From 9am to 11pm, chat and in-app messages are both available
Chittagong
Afternoon responses are quick; for account and app questions, same line.
Sylhet
After 6 PM, more tickets rise; payment and login issues appear separately.
Khulna
Khulna After 10 PM, automatic guide is used; agent follow-up next day.
Off-hours actions
Many apps at night have only a form; here that isn't present, as cv99 Help has pre-written answers, so small questions wait less.
Dhaka users asking about bKash or Nagad should keep the transaction ID; this helps the support team match messages and work quickly, Rocket users too.
cv99 Contact Channel
In-app messages
Write directly from cv99 App; Android notifications on, you won't miss replies.
Help Center
FAQ, guides and account notes; for common questions, this always works first.
Email support
Send screenshots with time; the clearer the issue, the faster the answer comes
cv99 Team published
Three common questions about
During work hours, replies are quick; late-night messages stay queued.
What to do if not login?
Re-enter password; if not, send a screenshot from cv99 Contact.
What to provide for bKash issue?
Provide time, and amount, and transaction ID; that makes the search easier.
See common solutions first.
Often cv99 Login issues are only due to cache and network; in some cases, reopening the APK fixes the issue.
If more is needed Help Q&A See app usage to understand cv99 App Guide And Responsible Use The page is useful
Next steps from cv99 Contact
Small problems? Check Help Center first; for bigger ones, send a message and attach a screenshot later. Download the cv99 AppTo get cv99 Support, cv99 Help and cv99 Contact faster in future.